Working feature reference for product, website copy and marketing. This update records published capabilities and requested improvements; it is not a completed portal audit or confirmation that the website has been changed.
Reading this list — Status meanings:
| Published | Described in the current public website or feature guide. Signed-in operation has not been independently verified in this review. |
| Availability to confirm | Described in the earlier feature reference, but current operation or full availability needs confirmation. Absence from the shorter public guide does not prove removal. |
| Requested improvement | Included in the latest implementation brief. No completed implementation or verification result has been supplied. |
| Feature | What it helps you do |
|---|---|
| Job posting | Describe the machine, required work, location and budget so interested engineers can assess the requirement. |
| Urgent job requests | Identify a breakdown as urgent. Attendance depends on suitable engineers accepting the work; urgency is not a response-time guarantee. |
| Engineer profiles | Review relevant skills, experience and work examples before choosing an engineer. |
| Quote comparison | Compare price, proposed timing and experience across interested engineers. |
| Quote acceptance and milestones | Agree the offer and stages of work before proceeding. |
| Job progress | Follow the work through its recorded stages. |
| Milestone approvals | Review completed stages and approve the associated payment through the platform's workflow. |
| Feature | What it helps you do |
|---|---|
| Machine records | Store machine type, manufacturer, serial number, photos and related details. |
| Service history | Keep previous repairs and maintenance linked to the machine. |
| Maintenance planning | Set service intervals and receive maintenance reminders. |
These tools give a business a useful starting point even when it does not have an immediate breakdown.
| Feature | What it helps you do |
|---|---|
| Reviews | Leave a review after completed work. |
| Support tickets | Raise a support ticket from the signed-in dashboard. |
| Disputes | Submit a dispute for admin review, with evidence from both parties. |
| Rewards | Earn reward points on qualifying activity and use customer redemption under the current rules. |
The earlier feature reference described the following. Retain them in the product inventory and verify them individually:
| Feature | Intended customer benefit | Status |
|---|---|---|
| Saved job templates | Reuse a familiar scope and milestone structure. | Availability to confirm |
| Custom milestone builder | Tailor stages to the actual job. | Availability to confirm |
| Job chat and attachments | Keep messages and supporting files with the work order. | Availability to confirm |
| My Jobs and detailed work orders | View active/completed work, worksheets and sign-off details. | Availability to confirm |
| Machine Hub | Manage machine information and maintenance in one place. | Availability to confirm |
| Recurring maintenance jobs | Turn an agreed maintenance arrangement into scheduled work. | Availability to confirm |
| Invoice PDF downloads and payment history | Keep usable records for administration and purchasing. | Availability to confirm |
| Detailed Rewards Hub | View point transactions, redemption history and tier benefits. | Availability to confirm |
| Feature | What it helps you do |
|---|---|
| Engineer profile | Present your skills, experience, rates and service area. |
| Qualification uploads | Supply documents for admin checks. |
| Identity and qualification checks | Complete the checks required before bidding. These checks do not themselves establish expertise on every machine. |
| Public storefront and gallery | Give prospective customers a place to review your offering and work examples. |
| Job browsing | Find posted work relevant to your skills and area. |
| Availability calendar | Record when you can accept work. |
| Feature | What it helps you do |
|---|---|
| Detailed quote builder | Separate labour, parts, travel, call-out charges and milestones. |
| Your own rates | Quote using the rates you set. |
| Reusable parts catalogue | Reuse common parts and materials when preparing quotes. |
| Job phase updates | Keep customers informed as work progresses. |
| Invoicing | Issue invoices for completed work through the platform. |
| Platform payouts | Receive the engineer share through the payment workflow, subject to the applicable payment status and terms. |
| Crew management and payouts | Coordinate supporting engineers and their associated payments. |
| Feature | Intended engineer benefit | Status |
|---|---|---|
| Bid Tracker | Follow submitted quotes and their outcomes. | Availability to confirm |
| Quote revisions, expiry and reminders | Keep proposals current and identify work awaiting a response. | Availability to confirm |
| Detailed rate rules | Manage standard, out-of-hours, weekend/bank-holiday rates, travel and minimum charges. | Availability to confirm |
| Job dashboard and upcoming visits | See current work, planned attendance and attention items. | Availability to confirm |
| Worksheets and service reports | Record completed work and outstanding findings. | Availability to confirm |
| Earnings, payout status and CSV exports | Review payment records and export them for administration. | Availability to confirm |
| Direct storefront booking | Let customers initiate work from the engineer's storefront. | Availability to confirm |
| Maintenance contracts | Manage recurring service arrangements and associated jobs. | Availability to confirm |
| Team Dashboard and Crew Pay ledger | Track responsibilities and payment records across a crew. | Availability to confirm |
| Request Extra Hands | Seek supporting engineers for work needing additional help. | Availability to confirm |
| Marketing Kit | Create reusable material or case-study cards from suitable work. | Availability to confirm |
| Performance analytics | Review win rate, earnings, job types and response performance. | Availability to confirm |
| Demand and capacity insights | Inspect geographic demand and available capacity where sufficient data exists. | Availability to confirm |
| Community Hub | Share posts, ask for help, reply and bookmark useful contributions. | Availability to confirm |
| Community points tips and matching | Recognise helpful replies and route help requests to relevant engineers. | Availability to confirm |
| Detailed rewards, streaks and challenges | Track qualifying activity and progress under current programme rules. | Availability to confirm |
| Item | Published arrangement |
|---|---|
| Registration | Free for customers and engineers; no monthly subscription. |
| Posting a job | Free to post and compare quotes. |
| Customer platform fee | 10% added to the engineer's invoice. |
| Engineer platform commission | 10% deducted from the engineer's invoice amount. |
| Card processing | Absorbed by the platform from its commission. |
| VAT | Published figures exclude VAT unless otherwise stated. |
The current guide describes reward points on paid jobs, customer redemption against future invoices and bonuses for qualifying activity. It states 1,000 points = £1 and a 12-month points expiry.
Support tickets and dispute review are described in the current guide. Dispute outcomes depend on the evidence and applicable terms.
Capture symptoms, error codes, recent changes and production impact. Add photos/video and optionally extract machine details for customer confirmation. Give the engineer a clearer starting brief.
Confirm access, site contact, induction arrangements, machine availability, documents and parts readiness before attendance. Show unresolved items and who owns them.
Record manufacturers, models, control systems and work types. Help customers assess fit while distinguishing declared experience from checked evidence.
Compare the complete payable amount, diagnostic versus repair scope, exclusions, timing and parts assumptions.
Estimate proceeds after platform fees and entered costs, with travel/preparation time included in effective earnings. Keep internal margins private.
Submit and review changes to labour, parts, price and timing after a quote has been accepted. Preserve the original agreement and require an authorised decision on the revision.
Let operators raise requests, managers approve work and finance access permitted records. Add purchase-order references, cost centres, sites and spending limits.
Turn dictated notes and selected photos into an editable report. Engineer review is required before sharing; recorded facts and readings must not be invented.
Scan a machine label to open permitted information or start a fault report. The QR must not grant unrestricted access to private records.
Read selected job information and capture notes/photos without signal, then synchronise with clear pending status and conflict handling. Financial actions stay online.
Book an agreed engineer-led assessment before a visit, with clear scope, price and written outcome. Any later-visit credit is agreed in advance; a repair is not guaranteed.
Keep these in the operational audit rather than assuming they work because a page exists:
Use the existing implementation-and-audit brief to produce one row per testable feature:
| Feature | Audience | User route | Deployed/enabled? | Eligibility | Actual outcome | Evidence/environment | Final status |
|---|---|---|---|---|---|---|---|
| Complete for each feature | |||||||
| — | Customer / Engineer / Both | Actual route | Observed state | Relevant rules | What was tested | Record, timestamp and environment | Verified active / Partial / Broken / Inactive / Missing / Unverified |
A feature earns Verified active only when an eligible ordinary user can complete its expected workflow with appropriate runtime evidence. A saved draft is not a delivered message; a provider request is not a settled payment; a staging test is not proof of production operation.
Keep the original baseline and repaired result separately. Promote requested features into the relevant customer/engineer sections only after implementation and verification. Do not remove a feature from the inventory simply because it fails a test.
Lead with the audience's next useful action: